Question 1

Data Controller

Accepted Answer

Treviole Srl is the Data Controller responsible for your personal data. If you have any questions about this Privacy Policy or our practices, you can contact us at the following details:

Company Name: Treviole SrlWebsite: https://www.treviole.comEmail:(https://www.treviole.comEmail) privacy@treviole.comAddress: via Santa Caterina da Siena 7, 34122 Trieste (TS)

Question 2

Information We Collect

Accepted Answer

We collect and process the following types of personal data:

Information You Provide to Us:

Account Information: When you create an account, we may collect your name, email address, phone number, and other details.

Payment Information: For purchases made on our e-commerce platform, we may collect billing and shipping addresses, payment details (processed through secure third-party payment processors), and transaction details.

Newsletter Subscription: If you subscribe to our newsletter, we collect your email address and any preferences you provide.

Contact Forms: When you contact us, we collect your name, email address, and the content of your message.

Information We Collect Automatically:

Cookies and Tracking Technologies: We collect data about your usage of our website through cookies, including your IP address, browser type, device information, and browsing behavior.

Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to understand user behavior on our Site.

Question 3

How We Use Your Information

Accepted Answer

We process your personal data for the following purposes:

• Provide and manage our services, including account management, order processing, and delivery.
 • Send transactional emails, such as order confirmations and updates.
 • Send marketing communications, including the newsletter, if you have provided consent.
 • Improve our website and services through user analytics and feedback.
 • Ensure compliance with legal obligations and resolve any disputes.

Question 4

Legal Basis for Processing

Accepted Answer

Under the GDPR, we rely on the following legal bases for processing your personal data:

• Contractual Obligation: Processing is necessary to fulfill a contract (e.g., to process your orders).
 • Consent: When you opt into marketing communications or subscribe to our newsletter.
 • Legitimate Interests: For website improvement, fraud prevention, and ensuring security.
 • Legal Obligation: To comply with applicable laws and regulations.

Question 5

How We Share Your Information

Accepted Answer

We do not sell your personal data. However, we may share it with third parties in the following cases:

• Service Providers: For payment processing, order fulfillment, email delivery, and data analytics.
 • Legal Compliance: If required by law or to protect our legal rights.
 • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

Question 6

International Data Transfers

Accepted Answer

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your personal data.

Question 7

Data Retention

Accepted Answer

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Question 8

Your Rights

Accepted Answer

Under the GDPR, you have the following rights:

• Access: You can request access to your personal data.
 • Rectification: You can request the correction of inaccurate or incomplete data.
 • Erasure: You can request the deletion of your data, where applicable.
 • Restriction: You can request the restriction of the processing of your data.
 • Portability: You can request a copy of your data in a structured, machine-readable format.
 • Withdrawal of Consent: You can withdraw your consent for marketing communications at any time.
 • Complaint: You can file a complaint with a supervisory authority if you believe your rights have been violated.
To exercise your rights, please contact us at privacy@treviole.com.(mailto:privacy@treviole.com)

Question 9

Cookies and Tracking Technologies

Accepted Answer

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For more information, see our Cookie Policy.

Question 10

Data Security

Accepted Answer

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online platform is entirely secure, and we encourage you to take precautions when sharing personal information.

Question 11

Third-Party Links

Accepted Answer

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Question 12

Changes to This Privacy Policy

Accepted Answer

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Question 13

Contact Us

Accepted Answer

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@treviole.com(mailto:privacy@treviole.com)
 • Address: via Santa Caterina da Siena 7, 34122 Trieste (TS)

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