Warranty Policy
Treviole Srl
1 - Manufacturers Warranty
Treviole S.r.l. warrants the proper functioning of its lighting products and related technical components under the terms and conditions set forth below.
The warranty period is:
- 24 months for consumer customers (B2C), in accordance with applicable law;
- 24 months for professional customers (B2B), unless otherwise agreed in writing;
- 5 years for product lines or collections expressly designated as “Premium,” where indicated in the relevant commercial or technical documentation.
The warranty period begins on the date of invoice or proof of purchase.
This commercial warranty applies to products marketed under the Treviole trademark.
2 - Scope of Warranty
The warranty exclusively covers manufacturing defects, material defects, and malfunctions of electrical or electronic components attributable to production.
For the warranty to be valid, the following conditions must be met:
- Installation performed by qualified personnel in compliance with applicable regulations.
- Use in accordance with the product’s technical specifications.
- Compliance with electrical parameters (voltage, frequency, ambient temperature).
- Use of compatible or Treviole-approved drivers and accessories.
- No unauthorized modifications, tampering, or repairs.
- Proper ordinary maintenance.
For customized products or “one-of-a-kind” artistic works, the warranty applies exclusively to technical and structural components and does not cover natural variations inherent to artisanal or artistic materials.
3 - Exclusions
The warranty does not cover:
- Aesthetic damage not affecting functionality or safety.
- Damage caused by unauthorized transport.
- Improper installation or misuse.
- Overvoltage, short circuits, or non-compliant electrical systems.
- Environmental conditions incompatible with the declared IP rating.
- Force majeure events (fire, flood, earthquake, vandalism, etc.).
- Components subject to natural wear (gaskets, plastic parts, batteries, cables, etc.).
- Costs related to removal, reinstallation, scaffolding, labor, shipping, loss of profit, or business interruption.
- Minor variations in color tone or luminous flux within standard technical tolerances.
- Interventions carried out by unauthorized third parties.
For LED products, a reduction in luminous flux within the technical limits declared by the manufacturer does not constitute a defect.
4 - Warranty claim procedure
Warranty claims must be submitted to:
Email: warranty@treviole.com
The claim must include:
- Copy of invoice or proof of purchase;
- Detailed description of the defect;
- Photographic or video documentation;
- Product code or batch number (if available).
Claims must be submitted:
- Within 30 days of delivery for visible defects;
- Without undue delay upon discovery for hidden defects.
Treviole reserves the right to request return of the product for technical inspection, subject to prior written authorization.
5 - Warranty Remedies
If a defect covered by warranty is confirmed, Treviole may, at its sole discretion:
- Repair the product;
- Provide a replacement component;
- Replace the product with an equivalent model;
- Apply a proportional price reduction where applicable.
Replacement products may differ due to technological updates or design modifications.
Repair or replacement does not extend the original warranty period. Replacement products are covered for the remaining duration of the original warranty.
6 - Legal warranty for consumers (B2B)
For consumer customers, the statutory warranty of conformity pursuant to applicable consumer protection laws remains unaffected.
In case of sales through third-party marketplaces, applicable statutory provisions and the contractual terms of the platform shall apply.
This commercial warranty is additional to and does not replace any rights granted by law.
7 - Internal Production
Treviole products may be manufactured in different countries depending on production specialization, available technologies, project requirements, and supply chain optimization.
Warranty responsibility remains exclusively with Treviole S.r.l., as the trademark owner.
8 - Governing law and jurisdiction
This warranty shall be governed by Italian law.
For professional customers (B2B), the Court of Milan shall have exclusive jurisdiction.
For consumers (B2C), jurisdiction shall lie with the court of the consumer’s place of residence or domicile, in accordance with applicable law.